Special Conditions

Computer Heaven sells some used items. All used items are noted with a red price tag and a description of what the warranty period will be. Most used items have a 7 day warranty. Some are longer. None are more than 30 days. If the item you purchased was used the only warranty you will have is the one stated on the front of this invoice with the item listing. If the warranty period for the used item you purchased is not stated on the front side of this invoice then the warranty period will default to 30 days.

Return Policy for all new items except custom or name brand computer systems & software.

Items purchased from Computer Heaven and returned within 30 days from the date of purchase with the original receipt are eligible for refund or exchange unless the warranty noted on your receipt is less than 30 days. Items must be in new condition, including the original box, packaging, manual and accessories. If the item is opened and/or used in any way or if you wrote on the box/manual or elsewhere you will be charged a 15% restocking fee or more depending on the situation since we will not be able to resell the item as brand new. No refunds or exchanges are allowed after 30 days from the date of purchase.

Return Policy for new custom computer systems

Custom or name brand computer systems can be returned for refund or exchange within 30 days from the date of purchase. All returns or exchanges of custom computer systems will be charged a 15% restocking fee and all labor charges will not be refunded at all. If any items are incomplete, damaged, altered or missing then those items will also not be refunded at all. No refunds or exchanges are allowed after 30 days from the date of purchase. All of the original manuals, CDs, licenses and packaging must be included.

Return Policy for new software

In accordance with copyright regulations opened software may not be returned. Defective software may be exchanged for the exact same item only if defective. If we are out of stock we will special order a replacement for you.